Do you ship internationally?
Yes, CRUZ ships internationally via DHL Express. Our shipping rate depend on the area, and some remote locations will require additional fees due to the distance. Our shipping fees are provided by our international courier
Do you offer free shipping?
Why is international shipping so expensive?
CRUZ is manufactured and based in the Philippines. We ship directly from our warehouse. Because of the given distance, we offer shipping at the listed rates by our courier. The rates also depend on the weight of the whole packageWe are continuously finding ways to reduce the costs you have to pay.
Who pays for customs duties and taxes?
How do I know if my package has been shipped?
Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information.
How do I track my order?
Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, it will contain a link where your package can be tracked.
How long does international shipping usually take?
Our express international shipping via DHL usually takes 5-7 business days (Not including weekends and holidays) after processing. Please allow 2-3 days for us to process your order before we're able to ship it out. Due to the pandemic, orders may be affected and some may experience delays
I placed an order but did not receive a confirmation e-mail.
Can I still change my shipping address?
Is my signature needed when received?
I never received my package but I was notified it was delivered.
My package was held or rerouted/returned
Do you refund shipping fees?